This doorbell camera uses 18650 batteries, which you can search for on Amazon by typing "doorbell 18650 battery".

Ensure that all notification settings are turned on:
1. Check your phone's settings:
• Open the "Settings" on your phone
• Go to "Application Manager" and/or "Notification Settings"
• Find the Aiwit app
• Make sure all authorizations and notifications for Aiwit app are turned on.
• Check the notification settings within the Aiwit app - make sure notifications are enabled.

2. Check battery optimization and try turning it off.

3. To receive notifications, please turn off "Silent Notifications". The "Silent Notifications" setting is on the "Me" page. Click to enter and turn it off.

4. Check your phone's "Focus" feature and make sure Aiwit app is on the whitelist.

Being offline means the device is disconnected. There are 2 possible reasons:

1. The device runs out of power.

Is there any light on doorbell when you ring the bell? If no, this means no power, and you need to charge it first.

2.Wi-Fi is weak, and it disconnected from Wi-Fi. Please improve Wi-Fi and reconnect with Wi-Fi.  

3.When Wi-Fi is not stable, it is likely to get offline or delay often. You can also try restarting the router, then reconnecting the Wi-Fi to see if it will help. It is very important that the device gets good Wi-Fi, as it is outside of house.

1. Make sure your device still has power. If there is no power, please charge it first.

2. Try ringing the doorbell, see if it will get back online.

3. Remove the batteries, and put them back in to see if the device will get back online.

4. If it still doesn't work, please reset the device and add it again in the app.  To reset, press and hold the front doorbell button (the one used to ring the bell) for around 8 seconds, and then you will hear "entering pairing mode." Then tap the "+" icon on the device page to add the device again.

For doorbell cameras:
To reset the device, please follow these steps:

1. Press and hold the doorbell button (the button used to ring the bell) for about 8 seconds until you hear "enter pairing mode."

2. Click the "+" icon on the device page to re-add the device.


For security cameras:

1. Press and hold the reset button on the back of the camera until the red light flashes and you hear "enter pairing mode."

2. Click the "+" icon on the device page to re-add the device.

Does the chime light up when you plug it in? If so, please follow the instructions to try bringing the chime closer to the doorbell and then re-pair them.

1. Refresh the Aiwit app and try again.

2. Upgrade the app to the newest version.

3. Uninstall and then reinstall the app.

1. Device supports 2.4G Wi-Fi only.

This device is compatible with 2.4GHz Wi-Fi only. If your router provides both 2.4GHz and 5GHz Wi-Fi, set different names for 2.4GHz and 5GHz networks. Connect your device to the 2.4GHz Wi-Fi. If the names for 2.4G and 5G are the same, our device cannot distinguish between them, and pairing with Wi-Fi will fail.

2. Ensure Correct Password Entry

Make sure you enter the correct Wi-Fi name and password.

3. Check Distance Between Device and Wi-Fi Router

Ensure that your Wi-Fi is stable. If necessary, consider relocating your router to improve your device's Wi-Fi signal. Ideally, the device should be within 33ft (10 meters) of the router.

4. Properly Scanning a QR Code

When scanning, please ensure that:

a. Nothing is obstructing the camera lens (sometimes there may be protective tape on the lens).

b. Adjust the distance when scanning.

c. There is no reflective light on the screen while scanning.

Only the owner account can change settings, delete videos, and share the device. Shared accounts don't have these options.

The owner account can share with up to 8 other accounts. Up to 3 users may view the video feed at one time, but only 1 user can use the intercom

This camera needs to be connected to a 2.4Ghz Wi-Fi network. However, after the initial connection, you can access the camera from your smartphone using either mobile data or Wi-Fi.

This device doesn't support constant 24/7 recording. It utilizes cloud storage to accommodate events-only recording, not continuous capture.

Here are scenarios when the device initiates recording:

· Live View: When you access real-time video through the app, the device will activate. In this scenario, it won't send notifications.

· Motion Detection: The device is engineered to detect motion. It starts recording and sends an alert once it senses motion within its visual range.

This device does not support SD card storage. However, we have developed surveillance cameras in response to user feedback and requests, which do offer cloud storage (sold separately). Here are the benefits of using cloud storage:

Long-term Reliability: You don't need to worry about the risk of the card wearing out or encountering technical issues over time. With cloud storage, your videos are securely stored in the cloud, eliminating the risk of storage device failure.

Protection Against Theft: If your device gets stolen and you're relying on SD card storage, the loss of the device will also mean the loss of your recorded videos. On the other hand, cloud storage ensures that your videos are safe even if the physical device is stolen.

No, it does not support UPNP protocol.

This camera is equipped with a wide-angle lens that allows it to capture a wide view of 17ft.

This camera has a wide angle lens that captures a wide view of roughly 17 feet.

This camera supports real-time viewing but does not support recording to an SD card. The videos will only be stored if you have a Cloud subscription service. You can enjoy a 30-day free trial period. No charges will apply during this time. If you're satisfied, the subscription will automatically start after the trial period ends. However, if you're not completely satisfied, you can cancel the subscription within the 30-day trial period without any charges.

Go to the video playlist and click on any video. This will open the cloud storage subscription page, where you can select the plan that best meets your requirements.

Normally, The annual subscription cost is $29.99, though this may vary based on the specific cloud storage provider. However, when you subscribe to our service, you will receive a 30-day free trial period. During this time, you can enjoy the service at no cost. After the 30-day trial period ends, the subscription charges will begin. We encourage you to complete the subscription and take advantage of the free trial. If, within the 30-day trial period, you decide that the service is not suitable for you, you can cancel it without incurring any charges.

You can use as many cameras as you like and add them to your Aiwit account.

Yes, the batteries have been pre-charged.

No, this device can only use 2.4GHz Wi-Fi. This means you need to separate your Wi-Fi into two parts: one for 2.4GHz and another for 5GHz. If your router gives both 2.4GHz and 5GHz Wi-Fi, make sure each one has a different name. Connect your device to the 2.4GHz Wi-Fi. If both Wi-Fi types have the same name, our device can't tell them apart and won't be able to connect properly.

When your device loses its connection, it will attempt to automatically reconnect to your Wi-Fi. However, if it doesn't, please follow these steps.

1. If your device is offline, you can manually reconnect it to your Wi-Fi via its settings.

2. Ensure your Wi-Fi connection is stable. You might need to relocate your router to strengthen the signal if required. Unstable Wi-Fi can often lead to connection drops or delays. Maintaining a robust Wi-Fi signal is particularly crucial as the device is located outdoors. In addition, consider integrating a Wi-Fi extender into your network setup to boost the signal strength.

Your device may be too far away from your wireless router, or there may be obstructions in between that reduce signal strength. You might try repositioning your router or getting a signal extender/repeater for your wireless router.

No, it does not work with wire.

Yes, you can register two different accounts. Add the device to Account A and share it with Account B. For example, if you want your device to appear on your family member's phone, your family member needs to download our Aiwit app, register, and create their account. Then, you can share the device with them.

There are two types of mounting methods available:

 1.The camera comes with a base bracket and mounting screws for easy installation.

 2.There's also an option to use 3M adhesive. This allows you to stick the device directly onto the wall.

First, take the back cover off your camera. Then, you'll see a piece called the battery tab. Just pull on that to get it off.

Batteries should last between 1 to 3 months on a single charge, but it still depends on how much activity your doorbell camera is recording. The more events captured by your device, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you will likely need to recharge your battery sooner.

You can check the battery charging status on the real-time preview interface, device information in settings, and device interface under the camera main image

We apologize for the confusion, but this doorbell camera cannot be connected to the indoor chime. Please use the included chime instead.

Absolutely, the doorbell sends you instant alerts whenever someone pushes the doorbell button or when it senses motion.

Yes, you can use the cloud storage with your iPhone. If you opt for a one-year cloud storage plan, it will last for a year. Once this period is over, you will have to pay to use it.

Unfortunately, no. You have to pay to use it after the trial period.

No, this device does not support Alexa or Google home. You can only view the video by using the Aiwit app.